Copy of FAQ: How far out should I schedule?
Margaret Weathers • January 12, 2023
When should you schedule?
When should you schedule your move? How far out? Do you require a deposit?
These are questions I get daily! And like many questions in life, it depends!
You should schedule as soon as you know you are moving. But check on the reschedule or cancelation policy.
I tell people this, I am much more able to move you to another day than I am able to schedule you for the next day! I know that you may not know your closing date and time and that it WILL CHANGE! It always does! I would say that 80% of the callers have at least 1 thing change between their first call to me and their actual move. There are a lot of moving parts to this process. You have to coordinate the closing, walk through, banking, packing, kids schedules, where to put Fido, where to keep your immediately necessary items (like medications and items needed for closing), changing utilities, forwarding mail, updating your drivers license etc, etc, etc! IT IS A LOT!
But I know that. After 18 years, I better know that! :)
So I tell moving families, GET ON A SCHEDULE, EVEN IF I AM NOT WHO YOU CHOOSE!
As things start to sort out and gel up, and your dates becomes more apparent, we can adjust with it. Because like you, other families are going through the same dance! So a date that was once booked up, can free up with 1 phone call.
You want to work with someone who understands this dance!
This is why I rarely require payment information until a few days before. I know that most of my competitors want it to book the move. That is their business model. But what works for me is to wait until a few days before. By then you know which card or how you are paying. In the early years we has so many people changing cards it just got to be too cumbersome. Also, I always worry about risk. The less time that information is in my possession, the less risk.
I view my job as a problem solver.
You need to be moved.
I need to find the most efficient and economical way to do that.
I do everything I can to make it smooth and easy for you. So many customers call me and tell me that working with me was the easiest part of the process. Moving is the 3rd most stressful life event, I try to reduce that as much as possible!
Stay well my friends!
Margaret
HOW DO I FILE A CLAIM? We have an internal process for handling claims. The best thing you can do to protect your interest is to document via writing and photos as much as possible. Keep all packaging etc.
MOVING DURING THE HOLIDAYS Moving during the holidays is never ideal, but life does not take a break for our personal celebrations. While we do not move on Christmas Day, we will accommodate other days as necessary.
There are items that you may need immediately upon arrival at your new home. To keep track of it, we recommend getting a clear tote and putting it in your car. These are things like medications, next day work clothes, remote controls to tvs etc.
WHAT HAPPENS TO THE SCREWS FROM MY FURNITURE? Many times beds and other furniture items are assembled with screws or other hardware. We recommend that you have some sealable baggies available to put them in and label them per item (kind bed, queen bed, Mary's bed, Tommy's dresser mirror screws) and so forth.
DO WE MOVE HOT TUBS? We do move hot tubs, but much like safes, we need to know all the details at both locations as well as it needs to be disconnected and empty prior to our arrival.
WE DON'T WORK ON THANKSGIVING SO THAT OUR EMPLOYEES CAN ENJOY THEIR TIME WITH THEIR FAMILIES!! ENJOY YOUR FAMILIES!!
DO YOU MOVE SAFES? I get this question a lot. And yes, we do. But we need to know a lot more about the safe than, "it's heavy"!! Make/brand Model Height Weight Depth Stairs at load address? Stairs at unload address? Going over grass at either address? Will it be empty? Does the door come off? Basically I need to know everything about it so that I can plan and have proper resources.
DO YOU MOVE MOTORCYCLES? We can accommodate moving motorcycles both locally and long distance however we need to schedule this appropriately and well in advance.
DO YOU MOVE INTERNATIONALLY? We do not do international moves but we can prepare the items for shipping for you.
HOW DO I PAY FOR MY MOVE? We take most methods of payment. If paying with credit or debit, that can be provided to the office the day before. If it is to be invoiced, that needs to be approved in advance. If paying with cash, that will need to be discussed in advance as well.
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