What about the heat?
Margaret Weathers • July 30, 2022
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People sometimes forget about the heat. When it's hot and humid in Kentucky, it can be REALLY hard to work outdoors. We have ALERT days that the weatherperson advises us to stay inside. So while we have never canceled a move due to heat, there are things we do or ask that our customers do to help.
1. Be kind. It costs nothing to be kind. Be understanding that this is REALLY hard work in REALLY unfriendly circumstances.
2. Having water or sports drinks on hand is REALLY considerate. It lets the movers know you care and they can reciprocate likewise. Everyone likes to feel appreciated.
3. If you have a large move or we have to navigate a lot of stairs or long distances, we may require an extra person on the crew for which you will be charged. Working the movers to death helps no one.
4. Don't be unreasonable. We have had customers make the movers stop and wipe their hands before touching each piece of furniture then complain about the time. If this is you, pick a day that is less hot. I can control many things but the weather is still not one of them.
5. Again, be kind. A difficult customer is hard to work for when it 90-100 degrees. We want to do a good job but the movers are only human.
Thanks!!
HOW DO I FILE A CLAIM? We have an internal process for handling claims. The best thing you can do to protect your interest is to document via writing and photos as much as possible. Keep all packaging etc.
MOVING DURING THE HOLIDAYS Moving during the holidays is never ideal, but life does not take a break for our personal celebrations. While we do not move on Christmas Day, we will accommodate other days as necessary.
There are items that you may need immediately upon arrival at your new home. To keep track of it, we recommend getting a clear tote and putting it in your car. These are things like medications, next day work clothes, remote controls to tvs etc.
WHAT HAPPENS TO THE SCREWS FROM MY FURNITURE? Many times beds and other furniture items are assembled with screws or other hardware. We recommend that you have some sealable baggies available to put them in and label them per item (kind bed, queen bed, Mary's bed, Tommy's dresser mirror screws) and so forth.
DO WE MOVE HOT TUBS? We do move hot tubs, but much like safes, we need to know all the details at both locations as well as it needs to be disconnected and empty prior to our arrival.
WE DON'T WORK ON THANKSGIVING SO THAT OUR EMPLOYEES CAN ENJOY THEIR TIME WITH THEIR FAMILIES!! ENJOY YOUR FAMILIES!!
DO YOU MOVE SAFES? I get this question a lot. And yes, we do. But we need to know a lot more about the safe than, "it's heavy"!! Make/brand Model Height Weight Depth Stairs at load address? Stairs at unload address? Going over grass at either address? Will it be empty? Does the door come off? Basically I need to know everything about it so that I can plan and have proper resources.
DO YOU MOVE MOTORCYCLES? We can accommodate moving motorcycles both locally and long distance however we need to schedule this appropriately and well in advance.
DO YOU MOVE INTERNATIONALLY? We do not do international moves but we can prepare the items for shipping for you.
HOW DO I PAY FOR MY MOVE? We take most methods of payment. If paying with credit or debit, that can be provided to the office the day before. If it is to be invoiced, that needs to be approved in advance. If paying with cash, that will need to be discussed in advance as well.
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