HOW AM I CHARGED?
Margaret Weathers • July 6, 2023
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HOW AM I CHARGED?
When the supervisor arrives at the load location he will write down the start time and have you sign the Bill of Lading. At the conclusion of the unload the supervisor will note the stop time and call back to the office for a bill calculation. Payment is regulated by the Federal Highway Administration and required at the time the services are rendered. The driver will give you a receipt/contract (Bill of Lading) for your tax or recording purposes.
When paying with cash the driver may ask to have a deposit at the time of loading or may wait until the unload begins and give an estimated bill total. If the bill total is above the actual time used a refund will be given at the conclusion of the move. Each driver has their own preferences on when they secure payment. If your method of payment is credit or debit, we ask that you call the day before the move and provide that information. Typically charges are not run until the move is completed. Occasionally (like a late move and the office staff is leaving) they may run the minimum amount due or the estimated amount due and make corrections the following day. For example, if they ran the card for just the minimum, the following day they would run the balance.
Additional possible charges would be for high risk items such as pianos, safes, pool tables, hot tubs, etc. The charges range from $25-$300 each depending on the item size, maneuver requested, insured value etc. Also possible would be for disposal of trash or furniture you want taken away (called a disposal fee), or an unpractical operation (i.e. hoisting a piece of furniture over a balcony). While the trucks do come equipped with the standard moving equipment, please verify any specialty services you are requesting prior to your move day so that we may have the appropriate specialty dollies or equipment available.
HOW DO I FILE A CLAIM? We have an internal process for handling claims. The best thing you can do to protect your interest is to document via writing and photos as much as possible. Keep all packaging etc.
MOVING DURING THE HOLIDAYS Moving during the holidays is never ideal, but life does not take a break for our personal celebrations. While we do not move on Christmas Day, we will accommodate other days as necessary.
There are items that you may need immediately upon arrival at your new home. To keep track of it, we recommend getting a clear tote and putting it in your car. These are things like medications, next day work clothes, remote controls to tvs etc.
WHAT HAPPENS TO THE SCREWS FROM MY FURNITURE? Many times beds and other furniture items are assembled with screws or other hardware. We recommend that you have some sealable baggies available to put them in and label them per item (kind bed, queen bed, Mary's bed, Tommy's dresser mirror screws) and so forth.
DO WE MOVE HOT TUBS? We do move hot tubs, but much like safes, we need to know all the details at both locations as well as it needs to be disconnected and empty prior to our arrival.
WE DON'T WORK ON THANKSGIVING SO THAT OUR EMPLOYEES CAN ENJOY THEIR TIME WITH THEIR FAMILIES!! ENJOY YOUR FAMILIES!!
DO YOU MOVE SAFES? I get this question a lot. And yes, we do. But we need to know a lot more about the safe than, "it's heavy"!! Make/brand Model Height Weight Depth Stairs at load address? Stairs at unload address? Going over grass at either address? Will it be empty? Does the door come off? Basically I need to know everything about it so that I can plan and have proper resources.
DO YOU MOVE MOTORCYCLES? We can accommodate moving motorcycles both locally and long distance however we need to schedule this appropriately and well in advance.
DO YOU MOVE INTERNATIONALLY? We do not do international moves but we can prepare the items for shipping for you.
HOW DO I PAY FOR MY MOVE? We take most methods of payment. If paying with credit or debit, that can be provided to the office the day before. If it is to be invoiced, that needs to be approved in advance. If paying with cash, that will need to be discussed in advance as well.
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